TPx Support Center

If you can’t get in to the UCx Web Portal to update your Auto Attendant greetings, you can do so from any phone – whether that phone is within the UCx system or not.

Access the Voice Portal from a UCx Phone

1. Press the Messages button on your phone, or dial the extension of your Voice Portal.
2. When you hear the welcome message (“Welcome to your voice messaging system…”), press the * key.
3. Dial the extension of the Voice Portal, then press the # key.
4. Enter the Admin passcode, then press the # key.
5. Continue to “Update the Auto Attendant Greetings,” below.

Access the Voice Portal from an Outside Phone

1. Dial the 10-digit number of your Voice Portal.
2. When you hear the welcome message (“Welcome to your voice portal…”), dial the extension of the Voice Portal, then press the # key.
3. Enter the Admin passcode, then press the # key.
4. Continue to “Update the Auto Attendant Greetings,” below.

Update the Auto Attendant Greetings

1. Enter the extension of the Auto Attendant.
2. Press 1 to change the Auto Attendant’s greeting.
3. Press 1 to change the Business Hours greeting.
   1. Press 1 to record a new Business Hours greeting.
   2. Press 2 to listen to the existing greeting.
4. Press 2 to change the After Hours greeting.
   1. Press 1 to record a new After Hours greeting.
   2. Press 2 to listen to the existing greeting.
5. Pick up the handset and record the new greeting in a normal tone of voice. When done, press the # key.
6. If you want to listen to the greeting you just recorded, press 2.
7. If you are unhappy with that greeting, press 1 and re-record the greeting. Otherwise, end the call.