MSx Managed Power Self Help Resources
Record Calls in the Call Center Client
With the Call Center client, you can record calls manually or have the system automatically record your calls. Depending on your Call Recording mode, Call Center may allow you to manually start, pause, resume, or stop recording a call.
Assign Disposition Codes
Disposition codes enable you to “tag” calls with comments, results, and so on. More than one disposition code can be assigned to a call.
Call Types
Call Types define different types of calls measured in call center statistics.